The Help page from File menu of Backup4all contains information about the version and edition you have installed.
Before asking for support, please make sure you have installed the latest version of Backup4all. Also visit our online Knowledgebase, as it contains valuable information and your questions might already be answered there.
If you can’t find an answer to your questions in our Knowledgebase, please go to Backup4all’s File->Help menu and click on Support Request. This will open an email and it will include at the bottom some basic information we would need (application build number, operating system and registration details).
Please include in your support request the following details:
- Exactly what did you do?
- Can you reproduce the problem again?
- If possible send us a screenshot of the error message.
We might ask you for additional information, if we cannot reproduce the problem.
If you want to report bugs, feature requests or want to ask general software usage questions, you can contact our support department.
Pressing the Support Request button, starts a new email message that will be sent to the support team.