What to check when application does not start

This article will discuss the most frequent situations when Backup4all application does not start. There are some situations when Backup4all does not start. The reasons can be different starting with the firewall blocking the application, Backup4all already running in memory, a backup job with problems and so on.

List of things to check if application does not start

After each step, please try to open Backup4all. If the problem is solved and Backup4all starts fine, you don't need to continue with the remaining steps.

Steps to follow:

  1. Make sure you use the latest version of Backup4all.
    • Go to File->Licensing to see the version you have (Help->About Backup4all, for Backup4all 4)
    • Select your edition from http://www.backup4all.com/download.html and install the latest build.
    • Try again to open Backup4all.
  2. Stop any running process from Backup4all.
    • Press Ctrl+Alt+Del to open Task Manager
    • Go to Process tab and  close any Backup4all.exe process.
    • Try again to open Backup4all.
  3. Make sure your antivirus or firewall does not block Backup4all application.
    • Open your antivirus/firewall
    • Add Backup4all.exe in the exceptions list of antivirus/firewall.
  4. Rename the Backup4all settings folder.
    • Go to "C:\Users\<current user>\Application Data\Softland" (for Windows Vista/7/8/8.1/10) or  
      ("C:\Documents and Settings\<current user>\Application Data\Softland" (for Windows XP) and rename Backup4all's folder.
    • Open Backup4all again. The backup jobs will be missing and configurations will be set to default.
  5. Use DebugView to obtain some debug information that will help us finding the problem.
    • Download DebugView from http://download.sysinternals.com/files/DebugView.zip
    • Download "Exceptions.ini" from the attachment and copy it in the same folder where Backup4all is installed.
    • Start DebugView and then open Backup4all.
    • Save the log and send it to us.
  6. Make sure the bservice.exe process is running in Task Manager. If it is not, please put that file (location in the Backup4all installation folder) in the exceptions list of the antivirus/firewall.

Applies to:

Backup4all 4.x, 5.x 6.x.
Windows XP or later.

Comments


NEW: Backup4All 6.3.278