Are the Updates free?
Yes, the Updates are free if you are a registered user of Backup4all. Updates are defined as changes in the minor version number of the product. For example, Backup4all v3.6 is an update from v3.5. The frequency of releasing updates is once every 1-3 months.
Can I order Backup4all using a free email address (Yahoo, Google Gmail, AOL, Hotmail)?
Yes, you can choose to use your free email address to order Backup4all.
If there are problems during your order or want more details about payment, please contact us at sales@backup4all.com
Are the Upgrades free?
Backup4all upgrades are paid. Upgrades are changes in the major version number of the product. For example, Backup4all v3.0 is an upgrade from Backup4all v2.3. The frequency of releasing major versions is once every 1-2 years.
I have paid but not received my registration code. What should I do?
If you have paid by credit card / debit card, wire transfer during the online order process, or placed a purchase order, the email with registration details should be delivered immediately. If you didn’t receive an email with registration details please contact us. If you have chosen a payment method different than the ones described above, the delivery of Backup4all will be done after the payment processor confirms the receipt of payment.
I purchased the commercial version, but still getting the message that Backup4all is unregistered
After you purchase the commercial version you have to copy and paste the registration details exactly as they are displayed in the email you received. If you’re still having problems registering Backup4all, please visit the Registering section of the FAQ for more information.
How can I pay if my browser displays a blank page when I click to order Backup4all
This problem might occur if you are using any advert blocking technology stopping the browser from loading (or if you don’t have cookies enabled). If you know you are using such technology try to stop it while ordering Backup4all. In case this doesn’t work or you don’t know how to do this, contact our sales team at: sales@backup4all.com.
How much does Backup4all cost?
Backup4all comes in three editions: Lite, Standard and Professional. For more information on prices and discounts please visit the Order page.
Why should I purchase Backup4all?
If you register Backup4all, you will receive:
- free updates until the next major release
- free priority support
- the possibility to continue using Backup4all after the 30 day trial period
I do not have a credit card, can I still purchase Backup4all?
Yes, you can still purchase Backup4all using one of the other payment methods (bank/wire transfer, checks, cash - prepayment). Just select it from the Method of Payment drop-down menu on the ordering page of the payment processor (after you clicked the buy link from the Buy Now page on our site).
I have paid. What should I do next?
After you have paid for Backup4all an email confirming your order and containing your registration details should be delivered to the email address provided by you on the ordering page. To Register Backup4all just copy and paste that registration information into the Register dialog (available through the Help->Register menu).
Do I need to activate Backup4all?
No, Backup4all does not need to be activated. Once you enter the license information you received upon purchase, Backup4all can be used immediately without any limitations.
Where can I buy Backup4all from?
To order Backup4all please visit the Buy Now page. After you decided what edition is right for you, just click on the appropriate link. The Buy Now page is available from Backup4all’s Register menu too. To access it, open Backup4all and go to Help->Register and click on the Buy Now button.
Are there volume license discounts?
Yes, we have a volume license discount program available. If you buy more than 2 licenses of Backup4all you can benefit from an important discount. For more information please visit the Volume Discounts section.
Are there educational discounts?
Yes, we offer special discounts for academic institutions. For more information please visit the academic discount section or contact us directly at: sales@backup4all.com
My e-mail address has changed. Does Softland need to know about it?
Yes, if you have changed the e-mail address you used to Order Backup4all, please send us an e-mail with the new e-mail address at: sales@backup4all.com
How can I pay for Backup4all?
Our payment processors accept the following payment methods:
- credit cards (Visa, MasterCard, American Express, JCB, Discover and Diners Club are accepted)
- wire transfer
- checks
- cash money (accepted by mail transfer)
Which company handles the credit card verification and payment?
Credit card verification and payment is handled by our payment processors. Their order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient (you can tell that the Order page is protected because the URL displayed in the address bar begins with "https:"). Important information such as credit card numbers, addresses, etc. is sent to the recipient (or received) securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol.
Where can I find my key?
In order to find your Backup4all registration key, open Backup4all, go to Help->About and copy the groups of characters that show after the Registration Key: text, just like shown in the image below:
Note: This is only your partial key which is needed if you want to upgrade. Your full registration key is only in the email message you received after your order was processed. If you want to reinstall Backup4all and need the full key but don't have the order email, you can Contact Us and we'll provide it after authenticating you.
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