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Backup4all skipped some files when backing up and returned the error "The process cannot access the file because another process has locked a portion of the file". How can I fix this?
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Backup4all uses the Volume Shadow Copy Service (VSS) to back up open/locked files. Under certain circumstances the VSS service fails to run properly and Backup4all will not be able to backup some locked files (log file will show “The process cannot access the file because another process has locked a portion of the file.” or “The process cannot access the file because it is being used by another process”). In case of such errors please read carefully and follow the solutions given in the following PDF file to try and fix the VSS service problem: Troubleshooting the Volume Shadow Copy Service.
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