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Why can't I select a backup destination when using Backup4all OTB edition?
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Backup4all OTB edition is a special edition of Backup4all that is distributed with some external hard drives (enclosures). Backup4all OTB edition allows you to back up only to the external drive that it came with, so you cannot select a different destination. If you want to be able to back up to different destinations, you have to upgrade to Backup4all Professional.

If you're having other problems using Backup4all with the external hard drive, we suggest you to look over the following suggestions:

  1. Check if the device is properly connected by your PC (it should be connected via an USB cable or FireWire, so check if those are properly inserted).
  2. Check if the device is turned on (there should be a led indicating if the drive is powered on).
  3. If the drive is connected and turned on but you still can't use it, might be that it's not formatted. Open Windows Explorer and see if you have an extra drive letter. If you do not see it, that means that your hard disk is not formatted and you have to format the external hard drive. We recommend you to format using NTFS.
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